BBC Media Tech
Service Operations Manager, DevOps Enablement
I work within BBC Media Tech, supporting strong service operations and enabling teams to deliver reliable, sustainable technology services in a complex media environment.
Technology • Operations • Leadership
Mike Roberts.
I’m a Service Operations Manager in BBC Media Tech, a technology and operations leader, and the founder of Plot Helm — a platform created to make holiday park management clearer, simpler and more connected.
About
Operations with a product mindset.
My career has been built around technology services, operational leadership and helping teams work more effectively. I’m particularly interested in the point where people, process and technology meet — and where thoughtful design can remove friction from everyday work.
Founder
Plot Helm
Plot Helm is a modern SaaS platform for holiday parks, bringing together owners, plots, bookings, contracts, maintenance, finance, compliance and day-to-day park operations in one place.
Park operations
Owner management
Bookings
Maintenance
Contracts
Finance
Career
Technology, service and delivery.
A career spanning service operations, technical environments and leadership — with a consistent focus on dependable delivery and practical improvement.
2025 — Present
BBC Media Tech
Service Operations Manager, DevOps Enablement.
Founder
Plot Helm
Designing and building a multi-tenant SaaS platform for holiday park management, from the core product and workflows through to customer onboarding, security, billing and product strategy.
Approx. 8 years
CDL Software
Previous technology career experience across operational and service-focused environments before joining the BBC.
Credentials
Leadership grounded in practice.
Professional development has run alongside hands-on operational experience, with a focus on leadership, technology and service management.
CMgr FCMI Chartered Fellow of the Chartered Management Institute.
Level 7 Completed with distinction in December 2024.
Member Member of the Chartered Institute for IT.
“The best operational systems should make the important things obvious, reduce unnecessary effort, and help people get on with the work that matters.”
— Mike Roberts
Contact
Let’s connect.
For professional conversations, technology and service operations, or anything relating to Plot Helm, this site can act as the central point to find me online.